Introduction
Welcome to RAD5 Tech Hub (“we,” “our,” or “us”).
By accessing or using any of our digital platforms, products, or services, you agree to comply with and be bound by these Terms and Conditions.
Please read them carefully. If you do not agree with any part of these terms, you must not use our services.
RAD5 Tech Hub is a technology company offering multiple digital solutions, including training programs such as RAD5 Academy.
Some of our platforms may require user registration and payment for access to certain services.
User Accounts
- Users must provide accurate and complete information during registration.
- Users are responsible for maintaining the confidentiality of their account credentials.
- We reserve the right to suspend or terminate accounts that violate these Terms.
Payment Terms
- Payments for our services, including RAD5 Academy tuition, must be made through our approved digital platforms.
- We integrate secure online payment gateways such as Flutterwave and Paystack to process transactions.
- By making a payment, you agree to comply with the terms and conditions of the third-party payment processor.
Payment Security
- We take reasonable measures to protect your payment details using encryption and secure integrations.
- We do not store sensitive payment card information on our servers. Payment details are handled directly by our payment processor(s).
Refund Policy
Refund requests must be submitted in writing to our support team within 7 business days of payment.
Refunds are granted only under the following conditions:
- Duplicate payment or incorrect billing.
- Cancellation of a program or service before the start date.
- Inability to deliver the paid service due to our fault.
Refunds will be processed using the original payment method within 14 business days after approval.
Partial refunds for ongoing programs may be granted at our discretion, minus any administrative or service fees.
We are not responsible for refund delays caused by third-party payment processors.
Privacy Policy
a. Data Collection
We collect personal information such as your name, email address, phone number, and payment details when you register or make payments on our platform.
We may also collect non-personal data such as browser type and usage patterns to improve our services.
b. Use of Data
Your personal data is used for:
- Processing payments and delivering purchased services.
- Managing your account and providing customer support.
- Sending service updates, notifications, and marketing communications (with your consent).
c. Data Sharing
- We do not sell or rent your personal data to third parties.
- We may share your data with trusted third-party service providers (e.g., Flutterwave) solely to process payments and deliver services.
- These providers are obligated to keep your information confidential and use it only for the agreed purposes.
d. Data Security
We implement industry-standard security measures — including SSL encryption, firewalls, and secure servers — to protect your personal information.
While we strive to safeguard your data, no method of transmission over the internet is 100% secure.
e. User Rights
You have the right to:
- Access, correct, or request deletion of your personal information.
- Withdraw consent to data processing at any time (subject to legal or contractual restrictions).
Third-Party Services
By using our platform, you acknowledge and agree that we may use third-party payment processors and service providers to facilitate transactions and operations.
These third parties have their own privacy policies, and we encourage you to review them before use.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, except where required by applicable law.
Changes to Terms
We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements.
Users will be notified of significant updates via email or platform notifications.
Continued use of our services after changes indicates acceptance of the revised Terms.
Contact Us
For questions about these Terms and Conditions, our Refund Policy, or our Privacy Policy, please contact us:
RAD5 Tech Hub
Email: [email protected]
Phone: +234 706 434 3189, +234 818 8155 501
Address: 3rd Floor, 7 Factory Road, Aba, Abia State, Nigeria.